Contact & support

Contact and support

Have a question about Mailsecurity24, need help with setup or want a quote for many domains? Write to us – we will get back to you as soon as possible.

How we can help

Whether you are setting up your first domain or manage many client domains as an agency: we help personally – from the first DMARC record to a safe move to p=reject.

  • Setup: We help you create DMARC, SPF and DKIM records at your DNS provider and check that everything works.
  • Analysis: We explain which senders appear in your reports, which of them belong to you and what to do before the next step.
  • Technology: We answer questions about MTA-STS, TLS reporting, BIMI or forwarded emails clearly and without jargon.
  • Plans and quotes: We advise on the right plan and prepare quotes for agencies and companies with many domains.
  • Contract and privacy: Questions about invoices, terms or the data processing agreement under Art. 28 GDPR.

Already a customer? Then it is best to send your request directly in the portal under “Support” – that way it is linked to your account right away. Not a customer yet? Try Mailsecurity24 free for 14 days without payment details; the first DMARC reports usually arrive within 24 hours. All data is processed on servers in Germany.

    Email

    office@mailsecurity24.com

    Already a customer?

    For technical questions please include the affected domain. Portal: app.mailsecurity24.com

    Agencies and partners

    Managing your clients’ domains? Choose “Agencies and partnership” as the topic.

    So we can help you quickly

    1. 1Name the affected domain and – if you have one – the name of your organisation in the portal.
    2. 2Describe what you expected and what happened instead. A screenshot or the exact wording of an error message helps a lot.
    3. 3For delivery problems: sender address, recipient domain and the approximate time of the message.
    4. 4As an agency: how many domains and clients would you like to manage? Then we can suggest the right plan.

    You get an instant, free first overview of your domain's SPF, DKIM, DMARC, BIMI and MTA-STS in the domain check. Open the domain check →